Software Required for a Remote Session:
When preparing for a remote session with our technicians, please have the following hardware and software installed to allow for a speedy and thorough investigation.
| Software | Official Link |
| Teamviewer | https://www.teamviewer.com/en/teamviewer-automatic-download/ |
| PUTTY | https://www.putty.org/ |
| WinSCP | https://winscp.net/eng/download.php |
| IES Diagnostic | setup_IES_Diagnostic_v1.74.0 |
You will find the user manual for IES Diagnostic here.
| RJ45 cable | |
| USB-Mini to USB-B |