Software Required for a Remote Session:
When preparing for a remote session with our technicians, please have the following installed to allow for a speedy and throrough investigation.
| Software | Official Link |
| Teamviewer | https://www.teamviewer.com/en/teamviewer-automatic-download/ |
| CCU Manager | CCU Manager 7.64 RC1 |
We also ask to have the following cables available as without these an investigation is not possible.
| RJ45 cable |  |
| USB-Mini to USB-B |  |